We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from elevateprimaries.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please ensure that all components of the product are included in the return package.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your return back without prior approval.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.

Non-Returnable Items

Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for choosing elevateprimaries.com.